The InnovaCrew Customer Bill of Rights

Here is what we promise to deliver if you choose InnovaCrew Technology Services to service your computer or company network:

1. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help.

2. You should not have to wait around all day for your computer to be repaired. We understand how important your computer is to you; that is why we offer our “while you wait” priority express service where we will start working on your computer the MINUTE you bring it in. In most cases, we can fix it within 60 minutes or less.  Just let us know when you're on the way so we are ready for you.

3. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.

4. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, No problems.

5. You should EXPECT that no damage will be done to your machine or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling YOUR job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.

A large proportion of our business comes from referrals from happy, satisfied customers. We want YOU to recommend us and we know that you will only do this if you are happy with the services we provide. That is why we work so hard to go above and beyond the call of duty.